Frequently Asked Questions
I registered for a Professional Institute. When will I receive my materials?
We’ll email the Professional Institute course information packet and curriculum from firstname.lastname@example.org one week prior to the Institute start date. Check your spam folder if you cannot find the materials.
I ordered a Tools for Teachers product from your store. When will I get it?
Shortly after your order goes through, you’ll receive an email with a link to download your book. Check your spam folder for an email from email@example.com if you don’t see it right away.
I can’t find the email with my download link. Can you send it again?
Yes. Email us and we’ll resend right away.
My download link expired. Can I download my materials again?
Of course. Email us with your order number or the email address used to place the order, and we’ll reset your download link.
How can I get the materials onto my device?
Materials are distributed in PDF form. PDFs can be read on Adobe Acrobat or Preview. Please see the section above for how to view your materials onto your device.
Do you offer a discount if I want to buy in bulk?
Yes. Please contact us for wholesale pricing rates.
What is your return policy?
Our materials are final sale.
Do you sell to bookstores?
We do not sell to bookstores at this time.
Have another question?
Reach us at firstname.lastname@example.org, or review the frequently asked questions below.